Returns & Refund policy

1. Do you have a return policy or exchange policy?

Yes, we are pleased to offer a return policy on unopened products within thirty (30) days within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions or related products that have not been opened, worn or tampered with.

Shipping cost for Return or Exchange:

Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.

2. What if my shipment doesn’t arrive?

BELLAMI Hair does not take responsibility for products that are sent to you unregistered. BELLAMI Hair does not offer refunds for items sent without a tracking number. If you would like it sent registered with a tracking number this will be at an additional cost to you.

3. May I return my order?

We are more than happy to accommodate returns on hair extensions! As long as the warranty sticker has not been broken, and the tester piece has not be dyed, cut or tampered with, you may return your Imperial Hair Extensions within 30 days of delivery. Imperial Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out. We also ask that you send us an email before returning your products!

If you received a free gift, from a promotion in your order, and you are doing a return; we ask that you do send the free gift back as well. The free gift then only applies if you are going to be doing an exchange.

4. Why are Imperial Hair Paris Hair Extensions non-returnable if opened?

Human hair extensions are an organic hygienic product. Therefore, we do not offer returns or exchanges if the safety seal on the packaging has been broken.

5. How do I make a return?

You must contact us first using the contact form on this website within the thirty (30) day return period of receiving your order. All Imperial Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued.

We will then provide you with our return address which is in Houston, Texas, where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded or exchanged.

6. Do I have to pay for the shipping of my return?

You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because BELLAMI Hair will not be responsible for lost returns.

Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are located within the United States.

7. When will I receive my refund?

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a security seal.

8. May I return BELLAMI Hair Extensions without contacting you?

No. You must contact us prior to sending your return as our return address may be different from the address we ship our hair extensions from.

9. How may I contact you?

You may contact us using the contact form on this website or by e-mail at [email protected] and we will reply to your email in less than 24 hours.

If you wish to exchange your item(s) please follow our exchange policy.

We recommend that you use USPS with tracking to send your return as they are the most economical option, as we will not be responsible for the shipping charges.